The chain as a single unit

Bellboy manages the entire hotel chain as one organizational unit, enabling management to easily implement standardized processes throughout the entire chain. Bellboy implements a single, central database providing unique software tools for the chain headquarters without interfering with current hotel's activities, rather than managing several individual hotels, each using different software programs and separate databases.

Best FIT

Designed specifically for the changing environments of hotel chains, Bellboy PMS offers several modules for central management of chains, such as Central Reservations Office (CRO) for centralized reservations booking and handling, call-centre automation, price quotes, repeat-guest functionality, hospitality specific Customer Relationship Management (CRM) and others.

Modules included for hotel chains

Reservations
The reservations module provides complete functionality for handling reservations.
Benefits
Displays the relevant rates per room Booking a party (several rooms) reservation Displaying competitor pricing on a new reservation screen Auto-defining of returning guests (or existing guest’s) profile Managing the offering of additional services Pricing additional services according to sales channel Access to guest data from new reservation screen
Features
Single guests, parties or groups Integrated Gantt bar charts for optional use for reservations Manual or automated room blocking by using the ‘matching’ process Importing a rooming list from an excel sheet Overbooking management Receiving down payments Enhanced room-sharing functionality Adding additional services to a reservation Receiving reservations from external entities (channels) Providing optional reasons for upgrading to VIP status
Housekeeping
Includes all functions relevant to the hotel housekeeping including
Managing room housekeeping statuses Managing linen changing according to hotel policy Closing rooms (‘out of order’ status). Various options for closing rooms Allocating maids and supervisors to hotel sectors
Accounting and Payments
An integral part of the system is the accounting functionality.
Benefits
‘Care of’ between several guest accounts for automated transfer of charges Folio routing within reservations Automated charging by customer type Multi-currency Agent commission handling
Features
Direct and automatic charging of guest accounts Generating invoices Display of linked Folios from previous stays in the whole chain Receiving all types of tenders, including PCI DSS standards credit cards clearance Managing sub accounts of a reservation Managing agent commissions Interface with hotel bookkeeping
Price Lists
Include a wide range of features that enables flexibility and monitoring of pricing of the various hotel services, offered for different sales channels.
Benefits
Ability to incorporate into a price list services that are not related to room or board, such as spa treatments. Creating a price list using a wizard and templates The option to apply a price change for a specific room type without changing the rate for the entire hotel
Features
Rate Plans using the BARs mechanism Multiple Distribution tables Pricing according to guest combination and additional services 5 different types of templates for quick price lists creation Specific rates for market segments, channel distribution and special agreements Linked Price Lists
Promotions
The system enables to assign a special price for a limited period.
Benefits
Creating a promotion using the wizard The option of defining promotions not only for room price Changing the meal plan within a special promotion Creating a promotion from an existing price list and keeping the link between them
Features
Free or discounted rate for the room Free or discounted meal Free or discounted night VIP benefits Extra meal included with reservation Additional free or discounted services
Chain Management
This module provides a set of tools for managing a hotel chain as a single business unit, including such functionality as: implementing a central chain policy; converging data; implementing unified procedures and carrying out analyses on activities across the chain.
Benefits
One central database Business Intelligence module providing analysis capability for the entire chain Generating reports for the entire chain Authorizations are managed for the entire chain
Features
Entering data from one location for populating throughout the chain Creating chain entities, for example: defining an agent once in the system - not managed by individual hotels Management of returning guests One reservations screen for the entire chain Central price quoting module for the entire chain, enabling you to include multiple hotels in a single quote
CRO (Central Reservation Office)
The Central Reservation Office module provides functionality for handling all activities of an entire chain.
Benefits
Supports promotion of hotels in the same area Managing sales rep commissions Separation between regular prices and special promotional prices Ability to search for a reservation in the entire chain Searching and displaying hotels by geographic region
Features
Receiving and revising reservations ‘Dashboard' screen for sales reps Managing sales rep tasks from a central screen Displaying sales instructions for reps Displaying upcoming events for each hotel Loyalty club signup
Control Centre & House Count
This module provides different options of viewing data regarding all the hotel services, for ongoing monitoring and analysis, price management, and future predictions based on forecasting.
Benefits
Chain data analyzed by hotels Displaying any data or figure on the chain level Users select any type of data to be displayed Predefining authorizations of ‘layers’ of data that employees can access Decision makers can view business data and make changes on the spot
Features
Central graphical display of all of the chain’s activities Displaying data by selecting month, week or day Displaying data according to room type Easy access to operational actions Managing restrictions, including Min/Max days through Overbooking management Managing rate levels of price lists Entering and changing daily guidelines for reservation department
Cellular Application
Using the Bellboy cellular app, after booking a room, guests can perform many functions from their smartphone. Through an easy-to-use interface hotel staff can manage written content, add push notifications and upload images, enabling guests to perform the following actions:
Reserving tickets for events or restaurants, spa treatments, and concierge services Updating preferences and reservation details Checking in View the account statement, pay and check out Ordering room service Reserving wake-up calls Ordering housekeeping services Receiving notifications about hotel activities, maps and weather updates Receiving Facebook notifications regarding impressions from friends who stayed in that hotel Link to Google street view, dictionary and currency converter, travel tips
The Bellboy system additionally enables hotel personnel to access many functions from smartphone and tablets such as: Hotel BI, perform competitor price analyses and much more.
Managing Sales Channels
The reservation system is divided into several different sales channels, enabling managers to assign rates and special deals to each customer originating from a specific sales channel. It additionally enables easy and transparent distribution of pricing information and room availability to the various sales channels.
Benefits
Tailoring special rates per each sales channel Automatic distribution of updated availability and rates to the various sales channels Bi-directional interface for OTA’s, Out-of-the-Box, Booking.com and Expedia Ability to setup specific reservation rules for every combination of customer in any channel Limiting certain parameters for specific customers in certain sales channels
Features
Interface for incoming reservations from travel agents (physical and web-based) Interfacing with marketing websites such as Simplex Automatic distribution of updated availability and rates to the various sales channels
Competitors Price
Benefits
Ability to track competitor deals and offers as presented on various websites During quoting a price for a room, the reservation rep can compare to the competition Ability to choose who are the hotels relevant competitors the hotel wants to check Mapping competitors offers prices per day Ability to view the various promotions and room combinations your competitors are offering online
Features
Real-time tracking of competitors’ prices, as displayed in global OTA sites, ensuring a competitive edge and smart pricing based on real prices Includes a screen that displays a list of competing hotels Displays competitor pricing on the reservation screen Help increase hotel RevPAR by keeping ahead of competition
Business Intelligence (BI)
The Business Intelligence (BI) module is integrated as part the Hotel Management System, enabling Bellboy users to access and utilize comprehensive hotel BI for analysis of all the chain’s activities, identifying trends, unusual events and more. Dashboard for tracking of meeting targets of revenue, occupancy, ADR and RevPAR.
Benefits
All the BI data is on the chain level, and can be analyzed per hotel or comparison between hotels Analysis of a geographical area As the BI module is not provided by a 3rd party, but by the Bellboy PMS directly, it allows for in-depth analysis of all activities within the hotels operations, guests and sales channels Modules integrated into the system, eliminating the need for purchasing or installing additional components Displays trends and pinpoints unusual events Clear graphical data display Allows for daily intuitive performance tracking
Features
Analysis of reservations vs. cancellations Analysis of reservations and revenue Comparison between periods using a broad range of parameters Revenue analysis of customers and agents Agents performance analysis
Revenue Management
An engine that generates room price recommendations based on data from the hotels’ history, using predicted room availability, competitor prices and hotel policy to increase RevPAR. Price sensitivity to customers is an additional parameter, based on conversion rate data from the hotel website and from the reservation system.
Benefits
Own Bellboy module not provided by 3rd party, hence maximizing all PMS data available Price optimization for maximizing occupancy and increasing yield Price recommendations are generated automatically with no additional effort of hotel personnel Competitive positioning that is qualitative and measurable
Features
The system generates price recommendations, by considering: Room availability Lead time Price sensitivity according to amount of reservations from the hotel website and the reservation module Comparison with competitor prices Extensive ‘Rules’ mechanism enabling the hotel to define a set of pricing rules according to its pricing policy Recommendations can be made few times a day
Sales Quotations
This module comprises a single platform for managing all bidding and communication with external entities, providing the ability to generate reservation quotes for groups, conferences, tenders and collaborations. It also provides the ability to prepare several options within one bid.
Benefits
Creating different types of quotes Ability to create quotes for stay and events combined Creating quotes for events Using Dedicated price lists for groups Separate set of reservation restrictions for group reservations Creating a reservation from a quote and keeping the link between them
Features
Assigning spa treatments personnel according to their qualifications Managing daily treatment schedule for hotel and outside guests Treatment room availabilities View schedule by treatment room or by assigned personnel Guest treatment history including individual health forms
Events Management
This module is intended for managing and pricing events, providing flexibility in allocating halls for various event types, planning according to number of participants, availability and more. Combined with the quoting module enables you to generate a price quote for just an event, or an event including rooms.
Benefits
• Intuitive calendar display for easy work process • Managing halls, equipment and other resources • Ability to print an event document for each department • Integrated into the price quote module, enabling you to generate a price quote for an event that includes rooms
Features
• Creating and managing an event from the quote stage until the!end!of the event • Allocating halls, equipment and other resources required for the event • An integral part of the Hotel Management System, any change in the event is reflected in all other modules.
Customer Relationship Management (CRM)
This module provides the ability to display and analyze system data regarding guests, divided into direct reservations, business guests and group guests. It manages guest profiles and preferences, and analysis of revenue per customer.
Benefits
Assigning a ‘grade’ for a guest, based on several parameters, allowing the hotel to know the true “value” of each guest Ability to evaluate each guest in a simplified manner according to its 'grade' and take action accordingly Management and analysis of guest profiles and actions throughout the entire chain Refusal (turn down) analysis
Features
Analyzing customer and agent revenues Guest management Compiling special marketing deals and distribution lists 360° customer account view
Guest Services
Managing all guest requests and repair requests in rooms and public areas, recommended duration of each repair, repair statuses, guest request history, alerts, automatic escalations, displaying repair history of a room or an area.
Benefits
Managing public areas Access from mobile devices SMS to inform guest about the opening/ closing of a request
Features
Management of the whole request lifecycle Defining timing standards for every request type Automated routing of requests to the appropriate department
Spa
This module provides hotels and spa resorts comprehensive management features of its spa services.
Benefits
Management of guests treatment history in a easy to use format Option to manage bookings using Gantt bar chart Treatments can be sold, assigned and billed directly from the reservation system Accounting for freelance personnel
Features
Assigning spa treatments personnel according to their qualifications Managing daily treatment schedule for hotel and outside guests Treatment room availabilities View schedule by treatment room or by assigned personnel Guest treatment history including individual health forms
POS System
A restaurant level Point of Sale system offers hoteliers easy management of all restaurants, kiosks and shops located in a hotel, either from a cashier or using the Android app.
Benefits
Native Android app with full offline functionality Graphical mapping of tables according to restaurant setup Setup of special offers such as 1+1, happy hour etc. Inventory and warehouses Food costing
Features
Pricing items according to food departments Creating menus Printing to various parts of the hotel (such as preparation instructions printed in the kitchen) Charging rooms according to guest’s balance Graphical mapping of tables ‘Waiter-checker’ mode
Embedded Fax or Mail Inbox
This module enables the hotel to receive emails and faxes directly into the system, with the ability to display side by side with reservation screens, tagging and archiving items.
Benefits
Working with email attachments Ability to send confirmation email automatically upon reservation creation Tagging an item to several entities together
Features
Managing unlimited number of fax/mail queues Receiving emails and faxes directly into the system attaching an email or fax automatically Managing unlimited number of faxes in an email archive Attach emails and faxes to a guest, a reservation, an event or a quote